In order provide effective and efficient services to the electricity customers, state level Electricity Regulatory Commissions have developed Citizen Charter defining the tariff structures, billing systems and customer service systems. Service Levels have been defined for providing processing customer complaints and service requests. These service levels are stringent and enforced strictly.

Electricity Regulatory Commissions in several states such as Andhra Pradesh, Karnataka, Orissa, Rajasthan, etc have developed Citizen Charter and are being implemented.